Terms & Conditions
Comprehensive Master Service Agreement between Delta Software & Communication Limited and the Subscriber.
24–48 Hours
Standard provisioning window with physical feasibility survey
1:8 Max Ratio
BTRC One Country, One Rate mandated shared bandwidth ceiling
99.9% Uptime
Redundant optical routing with 24/7 proactive NOC monitoring
BTRC Rebates
50% (24h), 25% (48h), or 100% (72h+) automatic monthly bill waiver
Key Requirements & Highlights:
The subscriber must furnish authentic legal identification documents (such as a valid National ID Card, Smart NID, Passport, or registered Trade License / Incorporation Certificate for commercial establishments) before connection turn-up.
Delta Software & Communication Limited reserves the statutory right to examine, authenticate, and register subscriber credentials with the Bangladesh Telecommunication Regulatory Commission (BTRC).
Submission of false, forged, or altered documentation constitutes grounds for immediate line suspension and potential reporting to law enforcement authorities under national telecommunications law.
Key Requirements & Highlights:
Upon confirmation of optical route feasibility and payment clearance, fiber connectivity is commissioned within 24 to 48 hours under ordinary conditions.
Delta maintains a target core backbone uptime SLA of 99.9%, supported by diverse upstream IIG fiber feeds, automated failover routes, and battery-backed optical line nodes.
Our dedicated NOC helpdesk is available 24/7/365 to triage tickets, log optical signal levels, and dispatch field technicians for rapid fiber restoration.
Key Requirements & Highlights:
Delta complies fully with the Bangladesh Telecommunication Regulatory Commission (BTRC) broadband downtime compensation directive:
1 Full Day (24 Continuous Hours) Outage: The subscriber is granted an automatic 50% waiver on their monthly subscription bill.
2 Consecutive Days (48 Hours) Outage: The subscriber is granted an automatic 25% waiver on their monthly subscription bill.
3 Consecutive Days or More (72+ Hours) Outage: The subscriber is granted a 100% waiver (the customer does not pay any bill for that entire month).
Need Clarification on Our Service Terms?
Our Network Operations Center (NOC) and Customer Care team are at your service 24/7 across Bangladesh. Reach out for subscription agreements, outage compensation claims, or billing adjustments.
Delta Software & Communication Limited
Nationwide Internet Service Provider (BTRC Licensee)